Zlatko Lakisic

New York City, NY
zlatko.lakisic@gmail.com · 336-682-9871 · linkedin.com/in/zlatko-lakisic · github.com/zlatko-lakisic

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Summary

Engineering leader and solutions architect with 15+ years driving platform adoption, API integrations, and enterprise architectures for global clients. Expert in technical discovery, implementation playbooks, and aligning integration patterns, identity frameworks, and AI/MCP platforms to measurable business outcomes. Proven trusted advisor to C-suite stakeholders — from retail supply chain automation across 5,500 locations to multi-million-dollar healthcare private-network engagements.

Professional Experience

Chief Architect — Verizon, New York, NY

04/2021 – 01/2026

Enterprise Integration Lead — Primary technical point of contact for global enterprise accounts; designed integration architectures using APIs and partner systems for long-term cloud scalability.
Strategic Onboarding — Led technical discovery sessions and architecture workshops to align platform capabilities with complex operational workflows.
AI & Roadmap Influence — Managed the feedback loop between enterprise users and engineering for a 95% accurate AI/ML model; turned customer insights into product roadmap opportunities.
Cross-functional Advocacy — Partnered with Sales and Customer Success to prioritize features and resolve technical blockers for high-value verticals.

Founder — Omega IT LLC, New York, NY

11/2019 – 03/2021

Implementation Engineering — Founded a consultancy focused on enterprise content management; owned end-to-end technical lifecycle and implementation playbooks for long-term clients.
Platform Adoption & Patterns — Designed custom integration patterns (SSO, webhooks) and provided hands-on architectural guidance through enterprise-grade implementations.
Technical Leadership — Translated complex operational KPIs into technical specifications and reusable solution patterns.

Principal Consultant — Genpact, New York, NY

11/2018 – 11/2019

Discovery Architecture — Directed backend Discovery Architecture and HLSD for massive-scale Inventory Automation across 5,500 retail locations.
Scalable Delivery — Provided the architectural north star for backend teams during global digital transformation.
Technical Due Diligence — Conducted deep-dive reviews of code and architecture for mission-critical client systems.

Senior Distributed Systems Development Specialist — The Clearing House, Winston-Salem, NC

04/2018 – 11/2018

System Reliability — Managed technical health of critical financial systems; proactively identified risks to ensure 24/7 platform stability.
Stakeholder Alignment — Translated technical performance metrics into business-level insights for executive stakeholders.

Director, Solutions Architecture — Zoomin.TV, Amsterdam, Netherlands

06/2015 – 06/2017

Global Architecture — Architected scalable media delivery platforms from discovery blueprint through global deployment across distributed environments.
Mentorship & Best Practices — Mentored junior architects and engineers; established documentation and implementation frameworks.

Product Director — Green River Media, London, UK

06/2010 – 05/2015

Technical Strategy — Defined product vision and technical architecture for Ektron-based enterprise web applications.
Technical Point of Contact — Managed end-to-end client engagements; aligned solutions with enterprise business objectives and partner-sourced revenue opportunities.

Education

B.Sc. in Computer Sciences — University of Travnik, Bosnia and Herzegovina

Technical Skills & Competencies

Solutions Engineering — Technical discovery, product demonstrations, proof of concepts (PoC), B2B technical sales, partner engagement, high-availability (HA) and disaster recovery (DR) deployment architectures.
API & Integration — API management, REST, JSON, XML, webhooks, Kafka, gRPC, GraphQL, event-driven architectures.
Security & Identity — Identity and access management (IAM), OAuth, JWT, OpenID Connect, SSO, SAML, data governance.
AI & Modern Protocols — Model Context Protocol (MCP), LLMs, AI agent frameworks, CrewAI orchestration, local inference.
Infrastructure & DevOps — Kubernetes, Docker, CI/CD, Linux, Windows, distributed systems, cloud-native design (AWS/Azure).

Languages

Language	Proficiency
English	Native or bilingual
Bosnian	Native or bilingual
Croatian	Native or bilingual
Serbian	Native or bilingual

Case studies and architecture narratives: Projects · Healthcare · Identity & Access · Recommendations